By placing a booking at Royal Windsor Taxis, the client is presumed to have agreed to these terms and conditions.
Operator & Passenger Contractual Relationship
1. Royal Windsor Taxis operates under the Royal Borough of Windsor and Maidenhead and has a contractual obligation with the passenger(s) to provide the journey which has been booked. There is no direct contractual agreement between the passenger(s) and the driver.
Royal Windsor Taxis checks that each driver maintains private hire insurance, regulatory and all other compliance obligations required by law.
2. Requests for services should preferably be made in advance.
3. Customers should request confirmation of cancellation by email when cancelling any pre-booking.
4. Our cancellation charges are as follows:
If you cancel 24 hours or more before the pick-up time, we’ll refund the full fare minus a £10.00 cancellation fee.
If you cancel less than 24 hours before the pick-up time, the full fare is retained.
If you need to change your booking, at least 12 hours’ notice needs to be given. Any changes with less than 12 hours may have additional charges added to the booking.
5. Royal Windsor Taxis will not be held responsible for any delays caused by traffic congestion, weather conditions, road works or incidents on roads or vehicle mechanical failure.
6. Unless otherwise instructed by the customer, the Driver will travel by the route considered most appropriate on the day, if any additional Charges due to Motorway Tolls or Congestion Charges which have not been charged on the booking will be incurred by the Customer if necessary.
7. All vehicles are fully insured and covered under a comprehensive hire and reward insurance policy, as required by British law. Whilst every care is taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their travel insurance.
8. The company reserves the right (and delegates to its Drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the Driver, the vehicle or the passenger/s.
9. A reasonable amount of ordinary passenger luggage is allowed, but luggage which, in the opinion of the Driver, amounts to an excessive weight will not be carried and can be charged as an extra if needed.
10. To avoid being billed for a ‘no-show’, customers should not leave the pickup location without first communicating with Royal Windsor Taxis on 01753 622 622.
11. Customers will be held responsible for any damage to vehicles, fittings or equipment through negligence, misconduct or any default of the customer or passenger/s carried therein. This includes the Charge of Full Car Valet if needed.
12. Additional charges apply for extra services. Extras include airport meet and greet, waiting time, requests for executive or MPV vehicles, use of Mobile phone, Parking fees, additional stops, supply of Baby seats and optional gratuity. Tariffs are available on request.
13. A 10-minute grace period is allowed on pickups other than at airports; waiting time after this time is calculated retrospectively to the original pickup time at the applicable waiting time tariff, which is £10 for every half hour of wait. Depending on which vehicle you have hired, a 45-minute grace period is allowed for a standard taxi for International Flights and 30 minutes for Domestic Flights from the moment the flight lands. Meet and Greet service waiting time and additional car parking costs are charged after this time at the applicable rate.
14. Fares on the following public holidays or Event days are charged at fare and a half: Any Event day travel that we deem necessary, and the following days: Christmas Day, Boxing Day, New Year’s Eve (after 8 pm) and New Year’s Day (before 8 am).
15. The company reserves the right to use an approved affiliate supplier to fulfil any booking should it be necessary.
