Royal Windsor Taxis is a Private Hire Taxi Company. This privacy policy explains how we use any personal information we collect about you.

You may provide information by contacting us via our Websites or apps, email, telephone, social media, or otherwise, signing up for our newsletters or alerts, creating an account and then using our services. This personal information always requires the user’s confirmation before submitting it, and the user can refuse to provide it. However, in this case, they cannot engage in the website activity, as we would not have the contact details to send the requested information.

How We Use Your Information

We take your privacy very seriously. The Privacy Policy details what we do with your personal information. In most cases, any personal information provided, for example, contact form submissions, is stored in our system to create a customer profile.

To perform our contract with you, we will use your information:

To communicate with you;

To provide you with ground transportation and/or courier services.

to create records of bookings and to send you booking acknowledgements,

for confirmations, receipts and invoices; and

To maintain records of lost property.

As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our services and organisation, we will use your information:

To detect and prevent fraud and crime;

for reporting and data analysis purposes;

to administer our membership and loyalty scheme(s);

for insurance purposes;

To comply with our legal and regulatory obligations imposed by the Royal Borough of Windsor and Maidenhead and any other licensing authority where we provide services;

to meet customer service requirements and for complaint handling and feedback;

To monitor and assess the quality of our service.

to host events for our customers;

to pass on feedback such as ratings or compliments about our drivers;

to sign you up for our newsletters or alerts;

to contact you via telephone, email, SMS or our Apps;

to identify our users;

To personalise our services for you, for example, to provide you with an accessible vehicle where you request such a vehicle and if you have opted in to marketing, to send you promotions and offers tailored to your use of the services, for example, discounts on airport bookings where you frequently make airport bookings;
to enforce our terms and conditions;

If you have opted in to marketing, we will communicate with you about products, services, promotions, events and other news and information we think will be of interest to you.

Your Personal Banking Information.

This statement clarifies that we do not store sensitive banking information, such as account numbers, passwords, or security codes.

When banking details are needed for transactions, they are typically handled securely through encrypted connections and third-party payment processors we use, such as Stripe and PayPal